March 17, 2020
Dear Valued Customers:
Subject: COVID-19 Emergency Response; Business Continuity
The recent outbreak of COVID-19 (Coronavirus) is an unprecedented situation. Here are some of the initiatives underway at the CRATEX.
Travel and Contact
Travel restrictions have been imposed on our people across our network to minimize, if not eliminate, all business travel. We have increased the use of video and conference calls where practical. Further, we have advised our people to minimize any personal travel. Restrictions are being imposed on anyone returning from outside the country to reduce the risk of transmission of any virus.
All our facilities have been instructed to increase the frequency and thoroughness of cleaning, with particular emphasis on ‘common touch’ areas of the workplace. Our trucks and mobile technology equipment are also subject to increased wipe down.
We have posted notices on all our facilities denying access to any non-essential outside visitors or contractors. As well, any who have travelled from outside the country or anyone with symptoms is denied access to the CRATEX premises.
We have instructed all personnel within our workforce who are capable of working from home, to do so. Again, this is to minimize the risk of spreading any known or unknown infection.
Business Continuity Planning (BCP)
Our BCP has been validated and implemented. As part of this, we have established a committee that is meeting (by call) no less than two times per day, seven days per week.
During these times, the safety, health and wellness of our people, their families, and communities is of the utmost importance. Your continued support and cooperation through the coming weeks and months are appreciated.
Service update – all of our sites and offices are open, and all service offerings continue to be available.
CRATEX, Vice President