CRATEX INDUSTRIES, as a handling, packaging, storage, and protection service provider, is committed to meeting and where possible exceeding the needs of our customers by continually developing and improving our processes and procedures. This commitment to quality includes considering certification standards and best practices, complying with regulatory requirements, and our desire to improve and rise above the competition. We review our quality objectives annually to ensure they are consistent with our strategic plan and they are followed at all levels of the organization.
The Cratex Head Office in Edmonton, Alberta has received a certificate of registration to ISO 9001:2015 for their Quality Management System. ISO Standards are developed by the International Organization for Standardization, the world’s largest developer of voluntary international standards. This registration has been certified by SAI Global, a leading registrar of ISO Management Systems around the world, and it demonstrates Cratex’s commitment to quality, continual improvement and customer satisfaction. All other sites are included in our internal quality management system, which meets the intent of ISO 9001:2015.
The intent of a Quality Management System that meets the requirements of ISO 9001:2015 is to ensure quality products and services that consistently meet or exceed the needs and expectations of our customers. Certification is achieved once all the requirements of the Standard have been verified during a stringent, independent audit conducted by an accredited ISO Registrar. These external audits are conducted annually to ensure the system is continually improving.
“At Cratex, quality is something we live and breathe, and this ISO certification proves it,” said Dwayne Hihn, President, Cratex Industries Ltd. “This ISO achievement sets a very high bar for the industry. It tells our existing and future customers that Cratex has left no stone unturned in ensuring our internal systems are of the highest standard, and that we can provide a customer experience that is second to none.”